From 25 May 2018, a new data protection law is being introduced in the UK,
it’s called the General Data Protection Regulation (GDPR).

This aims to give you greater control over your personal information and to better protect your data in the modern world.

At Hope Spinal Wellness we would like to take the opportunity to let you know more about how we use your data.

What is going to be changing?

We have updated our “Privacy Policy Notices” in line with the new law regulations. Within these new policies

include details about the following:
Our legal reasons for using your information
Your new rights relating to the information we hold about you.
Attached is our Hope Spinal Wellness Privacy Policy Notice.

What will not be changing?

One thing that is not going to be changing with the new regulations is our commitment to keeping your personal information safe. We protect all of the data we hold about you and keep it confidential. We’ll always be open and clear with you on how and why we are going to be using your data when we collect it.

Would you like to know more about the new GDPR law?

If you would like to find more out about the new General Data Protection Regulations that are in place as of 25 th May 2018, then you can visit the GDPR legalisation website that explains in full detail about the new laws that will be coming into action.

You can find everything on http://gdpr-legislation.co.uk/

If you have any more queries, then please bring to our attention at Hope Spinal Wellness.

We are more than happy to help!

Hope Spinal Wellness Privacy Policy

What is a Privacy Notice?
Under data protection law, you as a client of Hope Spinal Wellness have specific rights.
To communicate theses rights to you in a clear and concise manner, we are providing you with this privacy
notice.

Who We Are
We are Hope Spinal Wellness of 98 St.Stephen’s Rd, Canterbury CT2 7JL, 01227 477004,
gdpr@hopespinalwellness.co.uk.
For the purposes of processing your personal data we are the controller.

The Personal Data We Process and What We Do With It
We record and use the following categories of personal data: name, address, telephone numbers, email
address, date of birth, digital photo, health information including medical history, diagnosis and treatment data. Our lawful basis of processing this data is one of contract and, for the health information, the provision of health-related services as a chiropractic clinic. In addition, we will only examine or treat you with your explicit consent.

Retaining Your Personal Data
Whilst you are receiving treatment from our clinic we will continue to store and use your personal data. Once you have discontinued care, we will be required to retain your personal data for a minimum of 8 years.

Your Rights
As we process your personal data, you have certain rights. These are the right of access, a right of rectification,a right of erasure and a right to restrict processing.
You may request a copy of your data at any time. Please make such a request in writing or by email to the Data Controller, whose details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require. We will need to verify your identity, so we may ask for a copy of your passport, driving license and/or recent utility bill.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the clinic
directly and any necessary corrections to your data will be made promptly.
If you believe we should erase your data, please contact Hope Spinal Wellness. Details are shown above.

Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights of freedoms, we will contact you without delay. We will give you the contact details of the Data Controller who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish To Complain
You can contact the ICO via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Automated Decisions Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.

Sharing Your Personal Data
We only share your personal data with your explicit consent.
We may use the data you provide to contact you re your appointments, confirmations and health information or offers about Hope Spinal Wellness.

Last Updated: 04/06/2026

Privacy Policy for Hope Spinal Wellness

Welcome to Hope Spinal Wellness ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Hope Spinal Wellness ("Website").

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

Name
Email address
Phone number
Mailing address
Information submitted through contact forms
Any other information you choose to provide

For form block submissions

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, our website hosting provider, so that they can provide website services to us and help us manage our relationship with you. Information submitted through our contact forms is transmitted to and stored in our business email account (health@hopespinalwellness.co.uk) so that we can respond to your enquiries.

Automatically Collected Information

This website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. You can read more about how Squarespace uses your data (site usage information of end users) for its own purposes in their Privacy Policy.

This website collects personal information to power our site analytics, including:

Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address

This information may also include details about your use of this website, including:

Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps

We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.

2. How We Use Your Information

We may use your information to:

Provide and maintain our Website
Respond to inquiries and customer service requests
Send newsletters or updates (if you opt in)
Improve our services and user experience
Monitor website performance and security
Comply with legal obligations
Prevent fraud or misuse of our Website

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number

We provide this information to Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

We use branded invoices to collect payments. We share this information with Squarespace, our website hosting provider, so they can provide invoicing services to us.

We may collect information like your:

Email address
Invoice details (for example, line items)
Name
Payment history

Squarespace also makes use of Stripe, a third-party payment processing provider which also receives your personal information and processes it in accordance with their privacy policies.

Legal Basis for Processing

We process your personal information on the following legal bases:

Your consent (for example, when you subscribe to newsletters or accept optional cookies).
The performance of a contract (for example, when you purchase products or services).
Compliance with legal obligations.
Our legitimate interests in operating, securing, and improving our website and services.

3. Cookies and Tracking Technologies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

Where required by law, analytics and performance cookies are only activated after you provide consent through our cookie banner.

4. Third-Party Services

We may use third-party service providers to help operate our Website and business, such as:

Website hosting providers
Analytics services
Email marketing platforms
Payment processors
Customer support tools

These providers may have access to your information only as necessary to perform services on our behalf.

Third-party services privacy policies:

5. Sharing of Information

We do not sell your personal information.

We may share information:

With service providers assisting our operations
To comply with legal requirements
To protect our rights, safety, or property
In connection with a business transfer, merger, or acquisition

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfill legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Contact form enquiries may be retained for as long as necessary to respond to your enquiry and maintain business records. Transaction and invoice records may be retained for longer periods where required by tax, accounting, or legal obligations.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

Access to your personal data
Correction of inaccurate information
Deletion of personal information
Restriction of processing
Data portability
Withdrawal of consent where applicable

To exercise these rights, please contact us using the information below.

9. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to remove it.

10. International Users

If you access our Website from outside the country where our servers are located, your information may be transferred to, stored, and processed in another jurisdiction.

By using the Website, you consent to such transfers where permitted by law.

11. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Data Controller

For the purposes of applicable data protection laws, the data controller is:

Hope Spinal Wellness
Email: health@hopespinalwellness.co.uk
Website: www.hopespinalwellness.co.uk

14. Contact Us